Privacy Policy

Last Updated: August 13, 2026

Gateway Taxi respects the privacy of our customers and is committed to protecting the personal information provided to us. This Privacy Policy explains how Gateway Taxi collects, uses, protects, and shares information when customers use our transportation services, website, telephone, text messaging, or other methods of communication.

Contact Gateway Taxi

If you have questions about Gateway Taxi SMS messages, this Privacy Policy, or our messaging practices, contact Gateway Taxi using any of the following methods:

Phone: (636) 212-9797
Email: support@gatewaytaxi.com
Online: Contact Gateway Taxi through our Contact & Ride Request page.

For SMS assistance, reply HELP to a Gateway Taxi text message. To stop receiving SMS messages, reply STOP.

Information We Collect

Gateway Taxi may collect information necessary to provide transportation and customer service, including:

Name
Phone number
Email address
Pickup and drop-off locations
Ride and reservation information
Information provided through telephone calls, text messages, website forms, or other communications
Payment-related information necessary to facilitate payment for transportation services
Feedback, reviews, questions, or other information voluntarily provided to Gateway Taxi

We collect only information reasonably necessary to provide our services, communicate with customers, process transactions, respond to inquiries, and operate our business.

How We Use Your Information

Gateway Taxi may use customer information to:

Schedule, coordinate, and provide transportation services
Confirm ride requests and reservations
Communicate pickup, arrival, driver, delay, or scheduling information
Respond to questions and customer-service requests
Send payment links or information related to payment for requested services
Send post-service requests for customer feedback or reviews
Maintain business and transaction records
Improve our services and customer experience
Comply with applicable legal or regulatory requirements

Information Sharing

Gateway Taxi does not sell customer personal information.

Customer data is not shared with third parties for promotional or marketing purposes.

Information may be shared with service providers when reasonably necessary to operate our business or provide requested services, such as payment processing, communications, technology, or other operational services. Information may also be disclosed when required by law.

Mobile opt-in information and consent are never shared with anyone for any purpose. Any information sharing that may be described elsewhere in this Privacy Policy excludes mobile opt-in data and consent.

SMS/Text Messaging Privacy

Gateway Taxi may communicate with customers by SMS/text message in connection with transportation services, customer inquiries, and related customer-service communications.

SMS messages may include:

Ride confirmations
Pickup and scheduling information
Driver or arrival updates
Delay or service updates
Responses to customer questions
Payment links
Post-service review or feedback links
Other communications directly related to transportation services requested or received from Gateway Taxi

Message frequency varies depending on customer communication and transportation needs.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing transportation services.

Gateway Taxi does not sell, rent, or share SMS opt-in information or consent with third parties for marketing or promotional purposes.

Gateway Taxi Messaging Terms and Conditions

By opting in to receive SMS messages from Gateway Taxi, you agree to the following messaging terms:

Messaging Program: Gateway Taxi's messaging program consists of general conversational and informational messaging used to answer questions, provide customer support, coordinate transportation services, provide ride-related updates, send payment links, and provide other communications related to transportation services requested or received by customers.
Opting Out: You may cancel the SMS service at any time by replying STOP to the phone number from which you received the message. After you send STOP, Gateway Taxi will send an SMS message confirming that you have been unsubscribed. After confirmation, you will no longer receive SMS messages through the messaging program. If you wish to receive messages again, you may opt in again using the same method you originally used.
Help: If you experience issues with the messaging program, reply HELP for assistance or contact Gateway Taxi directly at support@gatewaytaxi.com.
Carrier Responsibility: Wireless carriers are not liable for delayed or undelivered messages.
Message and Data Rates: Message and data rates may apply to messages sent to or received from Gateway Taxi. Message frequency varies based on transportation and communication needs. Questions regarding your text messaging or data plan should be directed to your wireless provider.
Privacy: Questions regarding the privacy of information associated with Gateway Taxi's messaging program are governed by this Privacy Policy.

SMS Consent and Opt-Out

Customers may provide consent to receive informational SMS communications from Gateway Taxi when interacting with Gateway Taxi regarding transportation services.

Customers may decline SMS communication or withdraw consent at any time.

To stop receiving SMS messages, reply STOP to a Gateway Taxi text message.

Customers may reply HELP for assistance.

Gateway Taxi honors valid opt-out requests and will not continue sending SMS messages through the messaging program after an opt-out has been processed unless the customer subsequently opts in again.

Payment Information

Gateway Taxi may provide customers with links to third-party payment processing services for payment of transportation services. Payment information submitted through a third-party payment processor is subject to that provider's privacy and security practices.

Gateway Taxi does not use payment information for purposes unrelated to providing or processing requested transportation services.

Website and Third-Party Links

Gateway Taxi's website or text messages may contain links to third-party websites or services, including payment processors, review platforms, mapping services, or other resources.

Gateway Taxi is not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those services when appropriate.

Data Security

Gateway Taxi takes reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no electronic communication, storage system, or internet transmission can be guaranteed to be completely secure.

Children's Privacy

Gateway Taxi's website and messaging services are not intended to collect personal information directly from children for marketing purposes. Transportation services involving minors may be arranged by a parent, guardian, or other authorized person as appropriate.

Data Security and Information Sharing

Gateway Taxi does not transfer or share consumer personal information with external organizations for any purpose other than when legally required. This does not include information necessary to provide services requested by the customer through approved service providers acting on Gateway Taxi's behalf. Consumer personal information used for SMS registration purposes, including mobile opt-in information and consent, is not shared or transferred to external organizations.

Gateway Taxi maintains administrative, technical, and physical safeguards to prevent unauthorized access, use, disclosure, or sharing of customer information. Access to customer information is limited to authorized personnel and approved service providers who require access to perform legitimate business functions.

Gateway Taxi maintains access controls, confidentiality restrictions, staff practices designed to protect customer information, and limits on vendor access and data sharing. Personnel and approved service providers with access to customer information are required to maintain appropriate confidentiality obligations.

Changes to This Privacy Policy

Gateway Taxi may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or communication practices.

Updates will be posted on this page with a revised "Last Updated" date.

Contact Gateway Taxi

If you have questions about these messages, our Privacy Policy, or SMS communications, contact Gateway Taxi at (636) 212-9797, support@gatewaytaxi.com, or through our Contact & Ride Request page.